Privacy Policy

FILL FEEL STORE operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FILL FEEL STORE is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at SUPPORT@FILLFEEL.STORE

Last updated: March 18, 2026


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FILL FEEL STORE 營運此商店與網站，包括所有相關的資訊、內容、功能、工具、產品和服務，旨在為您 (即顧客) 提供完善的購物體驗 (簡稱「本服務」)。FILL FEEL STORE 由 Shopify 技術支援，讓我們得以向您提供服務。本隱私權政策說明我們在您造訪、使用或透過本服務進行購物或其他交易，或以其他方式與我們聯絡時，如何收集、使用和揭露您的個人資訊。如果我們的服務條款與本隱私權政策有任何衝突，則在您個人資訊的收集、處理和揭露事宜方面，以本隱私權政策為準。

請詳閱本隱私權政策。使用與存取任何服務，即表示您已知悉本隱私權政策中所述的資訊收集、使用和揭露方式。

我們收集或處理的個人資訊

當我們使用「個人資訊」一詞時，係指可識別您身分或可合理連結至您或另一個人的資訊。個人資訊不包括匿名收集或已去識別化的資訊，亦即無法識別您身分或無法合理連結至您的資訊。我們可能會根據您與本服務的互動方式、您的居住地，以及適用法律的許可或要求，收集或處理以下類別的個人資訊，包括根據該資訊所推論出的內容：

  • 聯絡詳細資訊 包括您的姓名、地址、帳單地址、運送地址、電話號碼和電子郵件地址。
  • 財務資訊 包括信用卡、簽帳金融卡與金融帳戶號碼、付款卡資訊、金融帳戶資訊、交易詳細資訊、付款方式、付款確認及其他付款詳細資訊。
  • 帳號資訊 包括您的使用者名稱、密碼、安全性問題、偏好設定和帳號設定。
  • 交易資訊 包括您檢視、放入購物車、加入願望清單、購買、退貨、換貨或取消的品項，以及您的過往交易記錄。
  • 與我們聯絡 包括您與我們通訊時所提供的資訊，例如向顧客支援提出查詢時所填寫的內容。
  • 裝置資訊 包括關於您裝置、瀏覽器或網路連線的資訊、您的 IP 位址，以及其他獨特識別碼。
  • 使用資訊 包括您與本服務互動的相關資訊，例如您瀏覽本服務或與之互動的方式和時間。

個人資訊來源

我們可能會從以下來源收集個人資訊：

  • 直接由您提供 包括在您建立帳號、造訪或使用本服務、與我們聯絡，或以其他方式向我們提供您的個人資訊時；
  • 透過本服務自動收集 包括來自您使用我們的產品或服務、造訪我們網站時的裝置，以及透過 Cookie 或類似技術所取得的資訊；
  • 來自我們的服務供應商 包括當我們委託他們提供特定技術，或代表我們收集或處理您的個人資訊時；
  • 來自我們的合作夥伴或其他第三方。

我們如何使用您的個人資訊

根據您與我們互動的方式或所使用的服務類型，我們可能會將您的個人資訊用於以下目的：

  • 提供、調整並改善本服務。 我們會使用您的個人資訊來提供本服務，包括履行您與我們簽訂的合約；處理您的付款；完成您的訂單；記住您的偏好和感興趣的品項；傳送與帳號相關的通知；處理購買、退貨、換貨或其他交易；建立、維護並以其他方式管理您的帳號；安排出貨；協助辦理退換貨；讓您能夠發表評論；以及為您打造個人化購物體驗，例如推薦與您購買記錄相關的產品。其中可能包括利用您的個人資訊，更精準地調整與改善本服務。
  • 行銷和廣告。 我們會將您的個人資訊用於行銷和促銷用途，例如透過電子郵件、簡訊或郵寄方式向您傳送行銷、廣告和促銷訊息，並根據您先前購買、加入購物車的產品或利用本服務的其他活動，在本服務或其他網站上向您顯示產品或服務的線上廣告。
  • 安全性和詐騙預防。 我們會使用您的個人資訊來驗證您的帳號；提供安全的付款和購物體驗；偵測、調查可能的詐騙、非法、不安全或惡意活動並採取行動；保護公共安全；以及保障我們的服務安全無虞。如果您選擇使用本服務並註冊帳號，則須自行負責妥善保管帳號憑證。強烈建議您不要與他人分享您的使用者名稱、密碼或其他登入詳情。
  • 與您聯絡。 我們會使用您的個人資訊來提供顧客支援、回應您的要求、提供有效服務，並維持與您的商業關係。
  • 法律原因。 我們會使用您的個人資訊以遵守適用法律，或因應有效的法律程序，包括來自執法機關或政府單位的要求，並用於調查或參與民事證據開示、潛在或實際的訴訟，或其他對抗制訴訟程序，以及執行或調查可能違反我們條款或政策的情況。

我們如何揭露個人資訊

在某些情況下，我們可能會基於受本隱私權政策約束的正當目的，向第三方揭露您的個人資訊。此類情況可能包括：

  • 與 Shopify、供應商及其他代表我們提供服務的第三方分享 (例如：IT 管理、付款處理、資料分析、顧客支援、雲端儲存空間、訂單履行和出貨)。
  • 與商業和行銷合作夥伴分享，以便向您提供行銷服務及投放廣告。例如，我們會根據您在不同商家和網站上的線上活動，透過 Shopify 與第三方服務合作，支援個人化廣告。 我們的商業和行銷合作夥伴會依其各自的隱私權聲明使用您的資訊。根據您的所在地，您可能有權要求我們不要根據您在不同商家和網站上的線上活動，分享您的資訊以投放目標式廣告和行銷內容。
  • 當您指示、要求我們，或以其他方式同意我們向第三方揭露某些資訊時，例如用於產品出貨，或透過社群媒體小工具或登入整合功能使用服務。
  • 與我們的附屬公司或企業集團內的其他成員分享。
  • 在商業交易 (例如合併或破產) 中，為遵守任何適用的法律義務 (包括回應傳票、搜索令或類似要求)、執行任何適用的服務條款或政策，以及為保護或捍衛本服務、我們的權益，以及我們使用者或他人的權利時。

與 Shopify 的關係

本服務由 Shopify 提供託管，且 Shopify 會收集與處理關於您存取與使用本服務的個人資訊，以提供並改善服務內容。您提交至本服務的資訊將會傳輸並分享給 Shopify，以及可能位於您居住國以外地區的第三方，以便為您提供與改善服務。此外，為了保護、拓展並改善我們的業務，我們會使用某些由 Shopify 提供的強化功能，這些功能會結合您與我們商店、其他商家和 Shopify 互動時所取得的資料和資訊。為提供這些強化功能，Shopify 可能會使用所收集關於您與我們商店、其他商家和 Shopify 之間互動的個人資訊。在這些情況下，Shopify 將負責處理您的個人資訊，包括回應您針對這些用途所行使之個人資訊使用權利的要求。若要深入瞭解 Shopify 如何使用您的個人資訊，以及任何您可能擁有的權利，請造訪 Shopify 消費者隱私權政策 。根據您所居住的地區，您可以在此處行使某些與您個人資訊相關的權利 Shopify 隱私權入口網站連結。

第三方網站和連結

本服務可能包含指向由第三方營運之網站或其他線上平台的連結。如果您前往與我們無關或不受我們控管的網站，建議您檢閱該網站的隱私權與安全性政策，以及其他條款及條件。我們不保證也不對此類網站的隱私或安全性負責，包括當中資訊的正確性、完整性或可靠性。您在公開或半公開的平台上提供的資訊 (包括您在第三方社群網路平台上分享的資訊)，也可能被本服務的其他使用者和/或該第三方平台的使用者看到，且我們或第三方對該資訊的使用不受限制。我們提供此類連結並不暗指我們認可此類平台上的內容或其擁有者或營運者，除非在本服務中另有揭露。

兒童的資料

本服務不適用於兒童，我們亦不會向未滿您司法管轄區法定成人年齡之兒童，故意收集任何個人資訊。如果您是向我們提供個人資訊之兒童的父母或監護人，可使用下方提供的聯絡詳細資訊與我們聯絡，以要求刪除該資訊。截至本隱私權政策生效日，我們並未實際知情地「分享」或「出售」(依適用法律定義之條款) 16 歲以下個體的個人資訊。

資訊安全性和保留期限

請注意，沒有任何安全措施是完美或無懈可擊，且我們無法保證「完全安全」。此外，您傳送給我們的資訊在傳輸期間可能不具備安全性。建議您不要透過不安全的管道，向我們傳送敏感或機密資訊。

我們保留您個人資訊的時長取決於多項不同的因素，例如是否需要該資訊來維護您的帳號、向您提供服務、遵守法律義務、解決爭議或執行其他適用的合約和政策。

您的權利和選擇

根據您所居住的地區，您可能享有以下所列出部分或全部的個人資訊相關權利。但是，這些權利並非絕對且僅在特定情境下適用，在某些情況中，我們可依法拒絕您的要求。

  • 近用權/知情權。 您可能有權要求查閱我們所持有關於您的個人資訊。
  • 刪除權。 您可能有權要求刪除我們所維護關於您的個人資訊。
  • 更正權。 您可能有權要求更正我們所維護關於您的錯誤個人資訊。
  • 資料可攜權。 在某些情況及特定例外狀況下，您可能有權取得我們所持有關於您的個人資訊副本，並要求我們將其轉移給第三方。
  • 管理通訊偏好設定。 我們可能會向您傳送促銷電子郵件，且您可隨時透過郵件中所顯示的取消訂閱選項來停止接收。即使您選擇退出，我們仍可能寄送與您帳號或訂單相關的非促銷性電子郵件。

您可透過本服務提供的特定方式，或使用下方提供的聯絡詳細資訊與我們聯絡，以行使上述任一權利。若要深入瞭解 Shopify 如何使用您的個人資訊以及任何您可能擁有的權利 (包括 Shopify 處理的資料所涉及的權利)，請造訪 https://privacy.shopify.com/en。

我們不會因您行使上述任何權利而對您加以歧視。在適用法律允許或要求的情況下，我們可能必須先驗證您的身分，才能處理您的要求。根據適用法律，您得指定授權代理人代表您提出要求以行使您的權利。在接受代理人提出的要求之前，我們將要求該代理人提供您已授權其代表您行事的證明，並可能要求您直接向我們驗證身分。我們將依據適用法律的規定，及時回應您的要求。

投訴

如果您對我們如何處理您的個人資訊有任何投訴，請使用下方提供的聯絡詳細資訊與我們聯絡。根據您所居住的地區，您可能有權透過下方所列聯絡詳細資訊對我們的決定提出上訴，或向當地的資料保護機關投訴。

國際轉移

請注意，我們可能會在您居住的國家/地區境外轉移、儲存和處理您的個人資訊。

如果我們將您的個人資訊轉移至歐洲經濟區或英國以外的地區，我們將依據公認的轉移機制行事，例如歐盟委員會的合約標準條款，或英國主管機關核發之任何等效契約 (視情況而定)，除非該資料轉移地被認定具備足夠的保護程度。

隱私權政策變更

我們可能會不定期更新本隱私權政策，以反映我們做法上的變動，或因其他營運、法律或法規原因所需。我們將在本網站公佈修訂版隱私權政策、更新「上次更新」日期，並依據適用法律的規定提供通知。

聯絡資訊

如果您對我們的隱私實務或本隱私權政策有任何疑問，或希望行使您可享有的權利，請致電 、傳送電子郵件至 SUPPORT@FILLFEEL.STORE

上次更新時間：2026年3月18日