Terms of Service

Overview

This website is operated by FILL FEEL STORE. Throughout the site, the terms "we", "us" and "our" refer to FILL FEEL STORE. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). Please read these Terms of Service carefully before accessing or using our website.

 

Section 1 - Online Store Terms & General Conditions

  1. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

     

  2. You may not use our products for any illegal or unauthorized purpose.

     

  3. We reserve the right to refuse service to anyone for any reason at any time.

     

Section 2 - Pricing Modifications & Order Processing

  1. Price Fluctuation: Prices for sneakers, streetwear, toys, and trading cards are highly subject to market supply and demand. We reserve the right to modify product prices at any time without prior notice.

  2. Right to Cancel (For Pre-order/Sourced Items): If an overseas supplier experiences stock shortages or missing sizes after your payment, we reserve the right to cancel the order and issue a full refund. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service. For items clearly marked as "In-stock", we will process and dispatch them as soon as possible according to our standard procedures upon payment confirmation.

Section 3 - Accuracy of Products & Services

  1. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

  2. Minor manufacturing flaws (e.g., slight glue marks or loose threads on sneakers, minor scratches on toys) are normal factory conditions. Packaging boxes may suffer from dents or creases during international transit. These conditions are not considered defects, and we do not accept returns or exchanges based on them.

     

  3. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.

     

Section 4 - Accuracy of Billing & Account Information

  1. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store (including your real name, shipping address, contact number, and email address).

  2. We are not responsible for any logistics delays or lost parcels caused by incorrect or incomplete shipping information provided by you (e.g., incorrect SF Express code or address). Any resulting additional costs or derivative expenses will be fully borne by the buyer.

Section 5 - Return & Refund Policy

  1. Due to the nature and integrity of our products (e.g., the randomness of trading card blind boxes, and hygiene considerations for sneakers and apparel), our store strictly implements an "All Sales are Final" policy.

  2. For specific exceptions (e.g., incorrect item sent) and unboxing video requirements, please refer to our detailed Refund Policy, which constitutes a part of these Terms of Service.

Section 6 - Third-Party Links & Disclaimer

  1. Certain content, products, and services available via our Service may include materials from third parties (such as overseas sourcing platforms).

  2. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices before you engage in any transaction.

Section 7 - Limitation of Liability

  1. To the maximum extent permitted by law, FILL FEEL STORE, our directors, employees, or suppliers shall not be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind (including but not limited to lost profits, lost data, or emotional distress) arising from your use of any of the Service or any products procured using the Service.

  2. The Estimated Time of Arrival (ETA) for pre-order or sourced products is for reference only. We are not responsible for any losses caused by delays in international shipping or customs clearance.

Section 8 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (Hong Kong SAR).

Section 9 - Contact Information

Questions about the Terms of Service should be sent to us at:

  • Email: SUPPORT@FILLFEEL.STORE


Last updated: March 18, 2026

-------------------------------------------------------------------------------------

概述

本網站由 FILL FEEL STORE 營運。在整個網站中，「我們」、「我們的」指的皆是 FILL FEEL STORE。我們提供本網站（包含所有資訊、工具與服務）予您（即使用者），前提是您必須接受此處所述的所有條款、條件、政策與聲明。

當您造訪我們的網站或向我們購買商品時，即表示您使用了我們的「服務」，並同意受以下條款與條件（以下簡稱「服務條款」或「條款」）約束。在存取或使用本網站前，請仔細閱讀本服務條款。

第 1 節 - 網店條款與一般條件

  1. 透過同意本服務條款，您聲明您至少已達居住所在地的法定成年年齡。

  2. 您不得將我們的產品用於任何非法或未經授權的用途。

  3. 我們保留在任何時間、以任何理由拒絕向任何人提供服務的權利。

第 2 節 - 定價修改與訂單處理

  1. 價格浮動： 波鞋、潮流服飾、玩具及遊戲卡市場的價格會因市場供需而產生劇烈波動。我們保留隨時修改產品價格的權利，恕不另行通知。

  2. 訂單取消權利（針對代購/預訂商品）： 如您付款後，海外供應商出現缺貨或斷碼，我們保留隨時取消訂單及全額退款的權利。我們不對因修改價格、暫停或停止服務而對您或任何第三方承擔責任。對於標示為「現貨」之商品，我們將於確認收款後按既定程序盡快發貨。

第 3 節 - 產品及服務準確性

  1. 我們已盡全力準確顯示商店中產品的顏色和圖像。我們無法保證您的電腦螢幕顯示的任何顏色皆完全準確。

  2. 產品（如波鞋溢膠、線頭、玩具微小刮痕）屬生產商的正常做工現象。商品的外盒在國際運輸過程中可能出現壓損，此類情況不屬於瑕疵，我們不接受以此為由的退換貨。

  3. 所有產品的說明或產品定價隨時可能變更，由我們自行決定，恕不另行通知。

第 4 節 - 帳單與帳戶資訊準確性

  1. 您同意為在我們商店進行的所有購買提供最新、完整且準確的購買和帳戶資訊（包括真實姓名、送貨地址、聯絡電話及電郵地址）。

  2. 因您提供錯誤或不完整的送貨資訊（如錯誤的順豐編碼或地址），導致物流延誤或遺失，我們概不負責，相關衍生費用將由買家自行承擔。

第 5 節 - 退換貨與退款政策

  1. 基於本店的產品性質及完整性（如遊戲卡盲盒的隨機性、波鞋及服飾的衛生考量），本店實行**「貨物出門，恕不退換 (All Sales are Final)」**政策。

  2. 有關詳細的退換貨例外情況（如寄錯商品）及開箱影片要求，請參閱我們的《退換貨政策 (Refund Policy)》。該政策構成本服務條款的一部分。

第 6 節 - 第三方連結與免責聲明

  1. 本服務的某些內容、產品與服務可能包含來自第三方的素材（如海外買手平台）。

  2. 對於您與任何第三方網站進行的交易，我們不承擔任何責任。請在進行任何交易前仔細審查第三方的政策與做法。

第 7 節 - 責任限制

  1. 在法律允許的最大範圍內，FILL FEEL STORE及其董事、員工或供應商，對於您因使用本服務或購買的任何產品而產生的任何直接、間接、附帶或衍生性損害（包括但不限於利潤損失、資料遺失或精神損失），概不負責。

  2. 有關代購或預訂產品的預計到貨時間（ETA）僅供參考，我們不對任何因國際物流、海關清關延誤而造成的損失負責。

第 8 節 - 管轄法律

本服務條款以及我們為您提供服務的任何獨立協議，均受香港特別行政區（Hong Kong SAR）法律管轄並據其解釋。

第 9 節 - 聯絡資訊

有關服務條款的疑問，請透過以下方式聯絡我們：

  • 電子郵件: SUPPORT@FILLFEEL.STORE

上次更新時間：2026年3月18日