Refund Policy

Refund Policy

Welcome to FILL FEEL STORE! To protect the rights of both parties, please read the following terms carefully before placing an order. By submitting an order, you acknowledge that you have read, understood, and agreed to all the terms listed below.

I. Shopping Notice

  • Authenticity Guarantee: All products sold in our store (sneakers, apparel, toys, and trading cards) are guaranteed to be 100% brand new and authentic.

  • Product Condition: Minor manufacturing imperfections such as slight glue marks, loose threads, minor scratches, or slight dents on the packaging box are normal factory conditions and are not considered defects. Perfectionists are advised to consider carefully before placing an order.

  • Purchased Items: The estimated arrival time for purchased items is for reference only, as the actual time depends on supplier dispatch and logistics. If an item is out of stock, a full refund will be issued. However, we do not accept order cancellations or refund requests due to "long waiting times."

  • Trading Cards & Blind Boxes: Due to the randomized nature of the products and anti-counterfeiting measures, all sealed trading card boxes, booster packs, and blind boxes are strictly non-returnable and non-exchangeable under any circumstances once sold and opened.

II. Strict Return & Exchange Policy

  • All Sales are Final: For hygiene reasons (e.g., apparel, sneakers) and product integrity (e.g., trading cards, toys), all items are non-returnable, non-exchangeable, and non-refundable for any reason (including but not limited to: wrong size, dislike the style, color discrepancy, or not meeting expectations).

  • Please double-check the style, color, and size (refer to official size charts for sneakers) carefully before checking out.

The Only Exception (Incorrect Item Sent):

  • We will only arrange an exchange if we have sent the incorrect style or size.

  • Unboxing Video Required: To protect both parties, you must record an unedited, continuous unboxing video upon receiving the package. The video must start from the unopened courier bag/box, clearly showing the tracking number and the condition of the goods inside.

  • If you receive an incorrect item, please contact us via IG DM or WhatsApp within 24 hours of signing for the package, along with the unboxing video. Late reports or failure to provide a complete unboxing video will not be accepted.

  • The item to be exchanged must retain all original packaging (including the shoe box, tags, dust bags, and accessories) and must be unused. We reserve the right to refuse the exchange if the shoe box is damaged or the tags have been removed.

III. Shipping & Delivery

  • Charges: Shipping fees cover the cost of sending the items from us to you. These fees will be included in the price breakdown when you place an order. Shipping costs are calculated based on the average size and weight of a shoe box/parcel. Larger or heavier items will incur additional shipping fees.

  • Logistics: Depending on your location, orders are typically shipped via Aramex, UPS, DPEX, FedEx, DHL, SF Express, EMS, or Air Mail. In special circumstances, we may use other courier services.

  • Delivery Time: Items will generally arrive within 7-14 working days after payment confirmation.

  • Transit Risks: Once the package is dispatched, all transit risks (including but not limited to delays, loss, or box damage during transit) are borne by the buyer and the courier company. Our store is not liable for these issues.

IV. International Customs, Duties & Taxes ⚠️

  • Buyer's Responsibility: For all international orders shipped outside of Hong Kong, the destination country/region's customs may levy import duties, Value Added Tax (VAT), or other customs clearance fees. These charges are entirely the responsibility of the buyer (recipient).

  • Not Included in Checkout: The product prices and shipping fees displayed at checkout strictly do not include any destination customs duties or taxes. These fees will be collected directly from you by local customs or the courier company upon delivery.

  • Consequences of Refusal to Pay Duties: If a parcel is returned, destroyed, or confiscated by customs because the buyer refuses to pay the required duties, our store will not issue any refunds or arrange for reshipment. The buyer will be held fully responsible for all additional return shipping and handling fees incurred.

Last updated: March 18, 2026


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歡迎光臨 FILL FEEL STORE！為保障雙方權益，請在下單前仔細閱讀以下條款。當您提交訂單即代表您已閱讀、理解並同意接受以下所有條款。


一、 購買須知 (Shopping Notice)

正品保證： 本店所有出售之商品（波鞋、服飾、玩具、遊戲卡）均保證 100% 全新正品。

商品狀態： 波鞋及玩具在生產過程中可能會出現輕微溢膠、線頭、微小刮痕或外盒輕微壓損，此乃生產商的正常做工現象，並不屬於瑕疵範圍。完美主義者或「驗屍官」請於下單前自行斟酌。

購買商品 ： 購買商品的到貨時間僅供參考，實際時間視乎供應商發貨及物流情況。如遇缺貨，我們將全數退款；但不接受任何以「等待時間過長」為由的取消訂單及退款要求。

遊戲卡及盲盒： 所有原盒遊戲卡、補充包及盲盒類產品，由於涉及隨機性及防偽問題，一經售出及拆封，在任何情況下均不設退換。

二、 嚴格退換貨政策 (Strict Return & Exchange Policy)

「貨物出門，恕不退換」： 基於衛生問題（如服飾、波鞋）及產品完整性考量（如遊戲卡、玩具），本店所有商品一經售出，均不接受任何理由（如尺寸不合、款式不喜歡、色差、與想像不同等）的退貨、換貨或退款。

請客人在下單前，務必仔細核對款式、顏色及尺寸（波鞋請參考官方 Size Chart）。

唯一的例外情況（錯寄商品）：


只有在**「本店寄錯商品款式或尺寸」**的情況下，我們才會安排換貨。

必須提供開箱影片： 為保障雙方，請客人在收到包裹後，務必拍攝完整的「一鏡到底開箱影片」（從未拆封的快遞袋/紙箱開始拍攝，清楚展示物流單號及商品狀態）。

若發現寄錯商品，請於簽收後 24 小時內連同開箱影片透過 IG DM 或 WhatsApp 聯絡我們。逾期或未能提供完整開箱影片者，恕不受理。

經確認需要退換的商品，必須保留所有原包裝（包括鞋盒、吊牌、防塵袋、配件等）且未經使用。若鞋盒有損毀或已被剪吊牌，本店有權拒絕換貨。

三、 發貨及物流 (Shipping & Delivery)

收費： 運費涵蓋將商品從我們寄送給您的費用。這些費用將在您下單時計入價格明細中。運費根據鞋盒/包裹的平均尺寸和重量計算。部分較大或較重的商品將產生額外的運費。

物流： 本店根據您的所在地，訂單通常透過 Aramex、UPS、DPEX、FedEx、DHL、順豐速運、特快專遞 (EMS) 或航空郵件寄送。在特殊情況下，我們可能會使用其他快遞公司。

發貨時間： 商品將於確認收款後 7-14 個工作天內到達。

寄件風險： 商品寄出後，所有物流風險（包括但不限於運送途中的延誤、遺失或商品外盒壓損）將由買家及物流公司承擔，本店恕不負責。

四、 國際關稅及稅項 (International Customs, Duties & Taxes) ⚠️ (新增條款)

買家自理原則： 所有寄往香港以外地區的國際訂單，目的地國家/地區的海關可能會徵收進口關稅、增值稅（VAT）或其他通關手續費。這些費用均由買家（收件人）全數承擔。

不包含於結帳金額： 本網店結帳時顯示的商品價格及運費，絕不包含任何目的地國家的關稅或稅項。相關費用將由當地海關或物流公司在派送時向您直接收取。

拒付關稅之後果： 若買家因拒絕支付關稅而導致包裹被海關退回、銷毀或沒收，本店將不會安排任何退款或重寄。因退件所產生的所有額外運費及手續費，亦將由買家全權負責。

 

上次更新時間：2026年3月18日