Shipping & Delivery Policy

Welcome to FILL FEEL STORE! We are committed to providing you with safe and efficient shipping services. Below are the details of our shipping and delivery arrangements:

1. Order Processing & Delivery Time

  • Processing & Dispatch: All orders are processed upon payment confirmation. After strict Quality Control (QC) and careful packaging, items will generally arrive within 7-14 working days (excluding weekends and public holidays).

  • Order Tracking: Once your order is dispatched, you will receive an automated email containing your logistics Tracking Number, allowing you to monitor your package's status at any time.

2. Hong Kong Local Shipping ⚠️ (Updated)

  • Default Courier: We use SF Express for all local deliveries in Hong Kong.

  • Shipping Rates:

    • Standard Shipping (Pay on Delivery): By default, local orders in Hong Kong are shipped via "Pay on Delivery" (freight collect), meaning the buyer pays the shipping cost directly to SF Express upon receiving the package.

    • Free Shipping Promotion: If our store is running a conditional free shipping promotion, orders reaching the specified designated amount will enjoy FREE Local Shipping (shipping cost covered by us). The actual free shipping threshold and promotion details are subject to the latest announcements on our website and at checkout.

3. International Shipping

  • Global Delivery: We ship globally. Depending on your location, orders are typically shipped via Aramex, UPS, DPEX, FedEx, DHL, EMS, or Air Mail.

  • International Shipping Rates: International shipping fees are automatically calculated and displayed at checkout based on the package's volumetric weight and destination. Larger or heavier items (e.g., large toys, multiple shoe boxes) may incur additional shipping charges.

4. International Customs, Duties & Taxes

  • Buyer's Responsibility: For all international orders shipped outside of Hong Kong, the destination country's customs may levy import duties, Value Added Tax (VAT), or other customs clearance fees. These charges are entirely the responsibility of the buyer (recipient).

  • Not Included in Checkout: The total amount collected at checkout strictly does not include any customs duties or local taxes.

  • Consequences of Refusal to Pay Duties: If a parcel is returned, destroyed, or confiscated by customs because the buyer refuses to pay the required duties, our store will not issue refunds or arrange for reshipment. The buyer will be held fully responsible for all additional return shipping and handling fees incurred.

5. Shipping Risks & Address Errors

  • Accuracy of Information: Please double-check your shipping address and contact number at checkout (for HK, ensure the SF Store/Locker code is correct). We are not responsible for any logistics delays or lost parcels caused by incorrect or incomplete information provided by the buyer.

  • Transit Risks: Once the package is handed over to the courier, all transit risks (including but not limited to delays, loss, or box damage during transit) are borne by the buyer and the courier company.

Last updated: March 18, 2026


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歡迎光臨 FILL FEEL STORE！我們致力為您提供安全、快捷的物流服務。以下是我們的運送及派遞詳細安排：

1. 訂單處理與發貨時間 (Order Processing & Delivery Time)

  • 處理及發貨： 所有訂單將於確認收款後開始處理。經過我們嚴格的品質檢查（QC）及妥善包裝後，商品一般將於 7-14 個工作天內送達您的指定地址（不包括星期六、日及公眾假期）。

  • 訂單追蹤： 當您的訂單寄出後，系統會自動發送一封包含「物流追蹤號碼 (Tracking Number)」的電郵給您，讓您隨時查閱包裹的最新狀態。

2. 本地運費 (Hong Kong Local Shipping) ⚠️ (已更新為彈性條款)

  • 默認物流： 香港地區默認使用 順豐速運 (SF Express)。

  • 運費計算：

    • 基本運費（順豐到付）： 一般情況下，香港本地訂單運費將採「順豐到付」形式寄出（即買家於取件時，直接支付運費給順豐速運）。

    • 滿額免運優惠： 如本店推出特定消費金額之免運費活動，當單筆訂單金額達到該指定門檻時，即享香港本地免運費優惠（運費由本店支付）。實際的免運門檻及活動詳情，請以結帳頁面顯示及網站最新公佈為準。

3. 國際物流與運費 (International Shipping)

  • 海外派送： 我們提供全球配送服務。根據您的所在地，訂單將透過 Aramex、UPS、DPEX、FedEx、DHL、特快專遞 (EMS) 或航空郵件寄送。

  • 國際運費： 國際運費將根據包裹的體積重量及目的地，於結帳頁面 (Checkout) 自動計算並顯示。部分較大或較重之商品（如大型玩具、多盒波鞋）可能會產生額外運費。

4. 國際關稅及稅項 (International Customs, Duties & Taxes)

  • 買家自理原則： 所有寄往香港以外地區的訂單，目的地國家的海關可能會徵收進口關稅、增值稅（VAT）或其他通關手續費。這些費用均由買家（收件人）全數承擔。

  • 不包含於結帳金額： 結帳時收取的總額絕不包含任何關稅或當地稅項。

  • 拒付關稅之後果： 若買家因拒絕支付關稅而導致包裹被海關退回、銷毀或沒收，本店將不會安排退款或重寄。因退件產生的所有額外運費及手續費，亦將由買家全權負責。

5. 寄件風險與地址錯誤 (Shipping Risks & Address Errors)

  • 資料準確性： 請在結帳時仔細核對您的送貨地址及聯絡電話（香港區請確保順豐站/智能櫃代碼正確）。因買家提供錯誤或不完整資訊而導致的物流延誤或包裹遺失，本店概不負責。

  • 寄件風險： 商品一旦交予物流公司寄出，運送途中的所有風險（包括但不限於延誤、遺失、外盒壓損等）將由買家及物流公司承擔。

 

上次更新時間：2026年3月18日